Show Notes: Episode 119 — AI Adoption Skyrockets
I. The Generative AI Explosion
A new report from the U.S. Chamber of Commerce reveals that small business AI adoption has reached 58%, an 18-point jump from 2024 and double the rate of 2023.
II. The Talent Gap & The AI Workforce
While 88% of hiring owners report “few or no qualified applicants,” the data shows a surprising trend: 82% of those using AI actually increased their headcount over the past year.
III. High-Tech vs. High-Touch Retail
Despite the AI boom, research shows that 76% of Americans still prefer in-person retail experiences to connect more deeply with brands.
IV. The Insurance Headache
A rising concern for 13% of owners is the cost and availability of business insurance, which is hitting an 8-year high with median premiums rising 11%–12% this year.
WTB Moments of the Week
- The Win (Bridget): A seamless lodging change handled entirely via text messaging, showcasing the power of “low-friction” customer service.
- The Hat Tip (Dan): A health network's messaging portal that provided a 3-hour response time, reducing the strain on both the patient and the provider.
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Hosts
Daniel Proczko – myPocketMarketing
Brigitte Vegter – Vegter Financial